• info@aaronspithyresources.com

Customer Service Course

Customer Service Course



This customer service training is specifically designed to develop the participants’ skills and behaviour to offer exceptional and professional customer care.

It is designed to equip participants with the needed skills to provide effective solutions to customers’ with whatever issues they may have.

Course Content
  • What Is Customer Service?
  • What does great service look like and feel like?
  • Sharing our own experiences of good and bad service
  • Duties of a customer service
  • Stepping into your customers’ shoes
  • Developing a Customer-Centric Mindset
  • Who Are Your Customers?
  • When and Where Does Customer Service Take Place?
  • The Need For Customer Service - Rewards Penalties
  • Unpleasant Experiences
  • Satisfying Experiences
  • Developing a Customer Friendly Attitude
  • Excitement is Contagious
  • Communication skills
  • Handling aggressive customers
  • Handling stress
Training Outcome By the end of this training, participants will be able to:
  • Develop a consistent, professional style when speaking with customers
  • Developed skills to effectively handle customers enquires/issues.
  • Listened effectively, asked questions and summarized to respond fully to a customer request
  • Identified ways they can add value to customer relationships and exceed expectations
  • Practiced how to turn customer service disappointment into a positive experience
For Whom:
  • This training is designed for those seeking training in customer service and customer care.
  • Those who are about to take up customer support roles.
  • Those who want to develop their customer service skills and behaviour.

Contact us
info@aaronspithyresources.com
+234 902 400 6697 / +234 903 434 4384
Note:
Fees include training materials, lunch/refreshments and course certificate.
Bank Details: Aaron’s pithy Resources; Zenith bank; 1014980731.
OUR
PARTNERS